Zendesk - Creating the ticket

Creating a ticket 

Why create a Zendesk ticket?

There are a number of reasons that you would create a Zendesk ticket, below you will find examples:

1. IT issues - if you are experiencing any problems with hardware or software, you can raise a ticket for the IT support team who will be able to advice on the issue
2. Order Received - If you take a phone order and want to pass it onto another member of the team to process.
3. Customer enquiry or issue - Where appropriate, customer enquiries that need input for other members of the team

How to create a ticket on Zendesk 

1. Once logged into Zendesk's home view you will see a '+Add' button at the top left page 
2. Click on 'Ticket' - this will then create a blank ticket
3. Complete the details on the ticket using the following guidance:
   1. Requester - This will be your email address 
   2. Subject - enter the subject of the ticket here
   3. Assignee - Allocate the ticket to yourself (you can leave this blank if required) 
   4. CC's - you can add a cc email address if you wanted to copy anyone into the ticket
   5. Type - Select from the options 
   6. Priority - Select from the options
   7.